Question 1

What areas in Japan do you cover?

Accepted Answer

We primarily cover the entire Kansai region, including Osaka, Kyoto, Nara, Kobe, Wakayama, and Shiga. We also provide long-distance private transfers to nearby regions upon request.

Question 2

How do I book a private driver or airport shuttle?

Accepted Answer

Booking is quick and simple! You can fill out the booking form on our website or click the WhatsApp button to message our team directly with your travel details (date, route, number of passengers, and luggage count).

Question 3

How does the Kansai Airport (KIX) pickup work?

Accepted Answer

For airport shuttles and private transfers, your driver will monitor your flight status in real time. They will meet you at the arrival hall with a name sign, assist with your luggage, and guide you directly to your vehicle.

Question 4

Are your rates fixed, or are there hidden fees?

Accepted Answer

All our rates are transparent and agreed upon before confirmation. Prices include driver fees, fuel, and tolls. There are no hidden surcharges unless you request custom route changes or additional hours during the journey.

Question 5

Can I customize my City Tour itinerary?

Accepted Answer

Absolutely! Our private city tours are fully customizable. You can choose the specific attractions you want to visit in Osaka, Kyoto, or Nara, or let us recommend an optimal route based on your preferences.

Question 6

What types of vehicles do you offer for private travel?

Accepted Answer

We offer a versatile fleet ranging from comfortable sedans and spacious MPVs (like Toyota Alphard) for small families to large passenger vans and minibuses for bigger groups with multiple luggage pieces.

Question 7

How far in advance should I make a reservation?

Accepted Answer

We recommend booking at least 2 to 5 days in advance, especially during peak travel seasons (such as Cherry Blossom and Autumn Foliage seasons). However, we also accept urgent/same-day bookings depending on vehicle availability.

Question 8

What is included in your Forwarding & Moving Service?

Accepted Answer

Our forwarding and relocation service includes door-to-door transport of personal belongings, furniture, or commercial goods across the Kansai region. We handle your items with maximum care to ensure a safe and efficient move.

Question 9

What language do your drivers or tour guides speak?

Accepted Answer

We provide English, Japanese, and Indonesian speaking drivers, tour guides, and customer support representatives to ensure seamless communication and a comfortable experience throughout your stay in Japan.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations made 24 to 48 hours prior to the scheduled pickup time are generally free of charge or fully refundable (depending on the service package). Please contact our support team on WhatsApp as early as possible if your travel plans change.